Introduction
Welcome to the Refund Policy page of Kiaan Technology.
This Refund Policy governs refunds for all products, software solutions, SaaS subscriptions, enterprise applications, custom software development services, implementation services, consulting services, and other offerings provided by Kiaan Technology Private Limited ("Kiaan Technology", "Company", "we", "our", or "us").
By purchasing any service or product from Kiaan Technology, you acknowledge that you have read, understood, and agreed to this Refund Policy.
1. SaaS Subscription Refunds
Kiaan Technology provides subscription-based software services. Unless expressly stated otherwise in writing, please note the following subscription refund terms:
Users may cancel future subscription renewals at any time in accordance with our separate Cancellation Policy.
2. Free Trial Services
Where a free trial is offered to users, the following guidelines govern evaluation and subsequent billings:
Evaluation Window
Users may evaluate the platform capabilities during the specified trial period.
Cancellation Period
Users may cancel before the trial expires to avoid future charges on their card.
Conversion Rules
Once a paid subscription begins, standard subscription refund rules apply.
Any usage of our platforms beyond the trial period may result in automatic billing according to the selected subscription plan.
3. Custom Software Development Services
Due to the highly customized nature of software development services, project setups, and resource allocation:
Cancellation Mid-Project
Where a project is cancelled after development work has commenced, charges applicable to all completed work and consumed resources up to the cancellation date shall remain payable.
4. Enterprise Software Projects
Enterprise-level software projects developed or implemented by us are governed under specific project agreements. This applies to:
Agreement Precedence
Enterprise projects may be governed by separate written agreements, contracts, proposals, Statements of Work (SOW), or Master Service Agreements (MSA). Where such specific agreements exist, the refund provisions within those signed contracts shall prevail.
5. Duplicate Payments
If a customer is accidentally charged multiple times for the same transaction due to a technical, bank, or gateway error, the duplicate payments may be eligible for a refund after thorough verification.
Required Details for Investigation
Approved duplicate payment refunds will be processed through the original payment method wherever possible, subject to bank timelines.
6. Failed Transactions
If a payment is successfully debited from your account but the purchased service or subscription is not activated due to a verified technical issue:
- The disputed transaction will be reviewed internally within 48 hours.
- The debited amount may be refunded in full or credited as platform balance after verification.
- Resolution timelines may vary depending on payment gateway providers and financial institutions.
7. Non-Refundable Services
To protect resource commitments and upfront configurations, the following services and charges are strictly non-refundable:
Service Categories
8. Refund Request Process
To request a refund for an eligible payment, customers must submit an official request to our support desk:
Your email request should contain the following details for faster verification:
Note: Additional verification details or transaction logs may be requested before processing.
9. Refund Processing Timeline
Once an eligible refund request is verified and formally approved by our billing team, the refund is generally processed within **7 to 15 business days**.
The actual credit timeline to appear on your statement depends on:
Kiaan Technology shall not be held liable or responsible for operational delays caused by banks, payment gateways, or other external financial institutions.
10. Fraud Prevention
Kiaan Technology reserves the right to deny or block any refund requests where:
- Fraudulent, abusive, or suspicious activity is detected.
- False or misleading information is provided during signup or dispute processing.
- Services or platforms have already been substantially consumed or utilized.
- Our platform Terms & Conditions have been violated.
- Payment disputes or chargebacks are initiated in bad faith.
11. Policy Updates
We reserve the right to modify, amend, or replace this Refund Policy at our discretion. Updated versions will be published on this page with a revised "Last Updated" date.
Your continued use of our services following any updates represents your binding acceptance of the revised Refund Policy.
12. Contact Us
Kiaan Technology Private Limited