Introduction
Kiaan Technology Private Limited ("Kiaan Technology", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard information when you visit our website, use our SaaS platforms, software applications, enterprise solutions, mobile applications, cloud services, or otherwise interact with us.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us as well as information automatically collected through your interaction with our services.
Personal Info
- Full Name
- Email Address
- Phone Number
- Company Name
- Job Title
- Business Address
- Billing Address
- Account Credentials
- Support Requests & Comms
Business Info
- Company Details
- Subscription Information
- Service Preferences
- Project Requirements
- Customer Support Interactions
- Contractual Information
Technical Info
- IP Address
- Browser Type
- Device Information
- Operating System
- Access Logs
- Usage Data
- Session Information
- Location Information
2. How We Use Your Information
We may use collected information for various purposes that support service delivery, operational excellence, security compliance, and platform enhancements:
3. Payment Information
Payments made through our platforms may be processed by trusted third-party payment providers.
Data Storage Exclusions
Kiaan Technology does not store complete debit card numbers, credit card numbers, CVV numbers, banking passwords, UPI PINs, or similar sensitive payment credentials on its servers.
All payment transactions are subject to the privacy and security practices of the respective payment service providers.
5. Third-Party Services
We may engage trusted third-party providers to assist us in delivering our services, including:
These providers may access information only to the extent necessary to perform services on our behalf.
6. Data Security
We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect user information.
Security Measures In Place
While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Sharing & Disclosure
We do not sell personal information to third parties.
We may share information when:
- Required to provide services requested by users
- Necessary for payment processing
- Required by law, court order, or governmental authority
- Necessary to protect our legal rights
- Required during mergers, acquisitions, or corporate restructuring
- Necessary to prevent fraud, abuse, or security threats
8. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Maintain customer accounts
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain security and audit records
When information is no longer required, it may be deleted, anonymized, or securely archived.
9. User Rights
Subject to applicable laws, users may have the right to:
Requests may be submitted through our support channels.
10. Data Deletion Requests
Users may request deletion of their account and associated personal information by contacting us.
Certain information may be retained where necessary for:
11. Children's Privacy
Our services are intended for business users and individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to remove it.
12. International Data Transfers
Our services may utilize cloud infrastructure and technology providers located in various jurisdictions. Where personal information is transferred across borders, we will take reasonable steps to ensure appropriate safeguards are implemented to protect such information.
13. Intellectual Property
All content, software, trademarks, logos, designs, text, graphics, and materials displayed on our website and platforms are the property of Kiaan Technology Private Limited or its licensors and are protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited.
14. Grievance Officer
For privacy-related concerns, complaints, requests, or questions, please contact our designated Grievance Officer:
Grievance Officer
Kiaan Technology Private Limited
We aim to respond to all legitimate requests within 7 business days.
15. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Updated versions will be published on this page along with the revised "Last Updated" date.
Your continued use of our services following any updates constitutes acceptance of the revised Privacy Policy.
16. Contact Us
Kiaan Technology Private Limited